Privacy Policy

Welcome to Line Steel. Your privacy is important to us. This Privacy Policy describes how we collect, use, disclose, and protect your information when you use the Line Steel mobile application (the “App”), available on Android and iOS platforms.

Please read this Privacy Policy carefully. By using the App, you agree to the terms of this Policy.

1. Information We Collect

We collect several types of information to provide and improve our services.

a. Personal Information

• Full name
• Email address
• Phone number
• Location (for technician assignment and visit tracking)
• Profile photo (if uploaded)

b. Maintenance and Service Request Data

• Description of the issue
• Uploaded images
• Urgency level and preferred appointment times
• Service history, including feedback and ratings

c. Usage Data

• App interactions and feature usage
• Request tracking and appointment confirmations
• Communication logs via in-app chat
• Support inquiries and submitted feedback

d. Device and Technical Data

• Device type and model
• Operating system and version
• IP address and device identifiers
• Crash logs and diagnostics
• Location data (with your permission)

2. How We Use Your Information

• Create and manage your account
• Process and fulfill maintenance requests
• Communicate with you regarding appointments and updates
• Enable secure payment processing through third-party gateways
• Send notifications about service status, confirmations, and reminders
• Facilitate customer support and technical troubleshooting
• Improve the performance, security, and functionality of the App
• Generate aggregated insights and reports for internal use

3. Sharing of Information

We do not sell your data. However, we may share your information with:

a. Technicians

Technicians receive relevant details such as your name, contact information, service address, and issue description.

b. Third-Party Service Providers

• Payment Gateway: We use Paymob to process secure payments.
• Analytics Tools: To monitor app performance and usage trends.

c. Authorities or Legal Entities

• If required by law, subpoena, or other legal process
• To protect the rights, property, or safety of Line Steel, users, or others

4. Data Security

We employ administrative, technical, and physical safeguards to protect your data, including:

• Secure socket layer (SSL) encryption
• Role-based access controls
• Secure authentication methods
• Regular security audits

5. Data Retention

• As long as your account is active
• As needed to provide services
• To comply with legal obligations and dispute resolution

You may request account deletion by contacting us (see Section 8).

6. Your Rights and Choices

Depending on your location, you may have the right to:

• Access and correct your personal data
• Delete your account and associated data
• Object to or restrict certain processing activities
• Withdraw consent for optional data use (e.g., location)
• Receive a copy of your data in portable format (where applicable)

To exercise any of these rights, please contact us using the details below.

7. Children’s Privacy

Our App is not intended for children under the age of 18. We do not knowingly collect personal information from anyone under 18. If we learn we have collected data from a child without parental consent, we will delete it.

8. Contact Us

9. Updates to This Policy

We may update this Privacy Policy periodically. If we make material changes, we will notify you via the App or by other appropriate means. The updated version will be effective as of the date posted above.